SOCIAL RESPONSIBILITY

 HCM (Guilin Hongcheng) is among the best in the field of mining machinery equipment thanks to its responsibility to the society. We are responsible to the society, employees and customers so we can realize the sustainable development of the company!

Ⅰ. For customers

 We strive to create value chains for our customers and grow with them. HCM (Guilin Hongcheng) takes compliance with laws and regulations as the starting point, abides by business ethics, conforms to social ethics, and works in accordance with regulations and codes of conduct. We adhere to the principle of “customer first and service first”, strive to provide customers with all-round, personalized and professional products and services, and maintain customers’ trust and loyalty with high-quality products and services.

 1. Customer feedback

 HCM (Guilin Hongcheng) has provided various services in grinding and processing for about 6,000 enterprises. We insists on being service-oriented and insuring integrity. In order to meet the growing needs of customers, we have continuously innovated in products, services and technologies of Raymond grinding mill. And we have won the trust and support from our customers. HCM (Guilin Hongcheng) is committed to providing customers with higher quality assurance and helping enterprises to develop faster. We have built CRM customer management system and product database by ourselves. We provide after-sales services to customers, thus bringing greater value-added services to customers.

   2. Customer services 

The services provided by us isn’t temporary services but long-term cooperation. HCM (Guilin Hongcheng) not only have provided excellent services to customers, but also have further improved the after-sales service system. Our services include preliminary infrastructure construction, training, installation, commissioning, consulting, complaint, hotlines, etc.

        Ⅱ. Employees

 Our company is a platform for employees to improve their quality of life, learn and develop. We attach great importance to the study and promotion of employees, as well as the protection of health and welfare. Therefore, we provide employees with a healthy working environment and atmosphere so that employees can get rewards from our company and continuously improve their quality of life. At the same time, during the the sustained and rapid development, we pay attention to the career development of employees and provide employees with sufficient development space to realize their personal values. Only when the company is responsible to the employees can employees be dedicated to making contribution to the development of the company. And both values from employees and company can increase.

 HCM (Guilin Hongcheng) always believes that in order to achieve sustainable development of the company, we must take responsibility for the society. As a company with great ambitions, we have been taking responsibility for the society and have been committed to make contribution to China’s economic growth and social development. Since establishment, HCM (Guilin Hongcheng) has been grateful to the society and actively participate in various social welfare undertakings. And we have set up public welfare fund to take corporate responsibilities in terms of environmental protection, public welfare, educational public welfare, red cross public welfare, etc. This is also an important embodiment of our social value.